10-16-02 Director’s Order 11B – The NPS is given the authority to Evaluate Itself, Respond to Complaints About Itself, and Decides the Final Outcome
A few excerpts from the Director’s Order:
Section IV Policies and Instructions, sub-paragraph D: Processing Complaints:
The CCU will route complaints they receive to the park or office that disseminated the information and track responses …. The disseminating office will evaluate the complaint …. and notify the complainant as to whether the information has been corrected, deleted, or confirmed to be accurate.
Section IV Policies and Instructions, sub-paragraph G: Appeals Process.
“…the complainant may appeal to the Director, National Park Service. … The Director, National Park Service, will make a decision on the final appeal ….”
For the full text via Director’s Order 11B.